Shipping:

Please enjoy our complimentary shipping across the continental US.

If you are located internationally, shipping pricing are generated at checkout depending on the customer’s address. We understand shipping can be quite expensive. We are looking forward to growing as a brand and being able to in the future provide more opportunity for free shipping. For now we appreciate your support in helping us get there. The customer is responsible for duties and fees and any extra incurring costs.

Sizing:

We use standard American sizing. Please be sure to consult the sizing chart, and any notations of fit on each individual product page before purchasing.

How are items priced?

At We the Lowborn, we do our best to put forward only quality garments made to last. Each fabric is meticulously sought out for its hand, quality, and look. We do not cheap out on materials to gain a few bucks for ourselves, so you can expect to receive high quality items. The price reflects the materials and labour needed for the garment. Each garment price is carefully calculated down to the cent. This is because we value each customer and understand higher costs are not easy for everyone so we price with respect and responsibility. We always strive to be ethical in all our ways as We the Lowborn.

Do you offer made-to-measure?

It is possible to email us an inquire on a listed garment be made-to-measure. Whether we are able to is based solely on our discretion. Any made-to-measure garment pattern will be based off of an existing garment pattern and altered from there. Made-to-measure garments will be subject to an extra fee. Made-to-measure garments will not be eligible for a refund.

Can you edit your order once placed?

Generally the answer is no. But because this is a small boutique, there is a possibility to change your order if you contact us at wethelowborn@gmail.com fast enough, otherwise it cannot be changed. Whether or not we can change your order depends on a case-to-case basis, and is 100% up to our discretion. This is why it is extremely important to double check your purchase prior to checkout.

What is your return policy? 

We hope you love your items, but we understand that mistakes happen. If you are not happy with your purchase, we accept returns for store credit only. Returns will be approved on a case-to-case basis due to the nature of our shop being made-to-order. We value clothing that is made with the environment, artistic expression, and wastage impact in mind. Every garment we produce is made with the utmost respect, quality, and attention to detail.

We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

ALL accessories, intimates, and hand-beaded items are FINAL SALE.  Absolutely no exceptions.

RETURN REQUIREMENTS:

• Merchandise must be returned within 14 days of the customer receiving the order.
• Merchandise must be unworn, unwashed, unstained and unperfumed.
• Merchandise must have all tags.
• Due to hygiene concerns the following cannot be returned or exchanged: swimwear, intimates, accessories, hats, earrings.
• Hand-beaded items cannot be returned or exchanged.
• Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

How do I track my order?

Please upgrade your shipping to include tracking if you wish to do so. You will receive a tracking number via email.

How long will it take until I receive my order? 

This boutique functions as a made-to-order brand. It is run by a mom of two babies, who does everything by hand, from pattern drafting to running the website. Please understand that because we are not a huge brand and prefer to put quality and long lasting garments out there, your order may take time. Expect simple garments like tops to ship within a week, and complex garments like tailored jackets to take 2-3 weeks. We will do our best to improve our timing as we understand it is exciting to receive your purchase right away.

Due to Covid-19 shipping times cannot be guaranteed. Please check and refer to your tracking number.

We are not liable for missing parcels due to errors on the customer or carrier’s part.

For any help or inquiries, contact us at: wethelowborn@gmail.com